REFUND POLICY
At Jaiton Technologies Pvt Ltd, a professional IT solutions and digital services company based in Yelahanka, Bengaluru, Karnataka, India, we are committed to delivering reliable, high-quality services tailored to client requirements.
This Refund Policy explains the conditions under which refunds, cancellations, or payment adjustments may be considered for services purchased through our website or via direct agreement.
By making a payment or engaging our services, you acknowledge and agree to the terms outlined below.
1. REFUND ELIGIBILITY CRITERIA
Refunds are not automatic and will only be evaluated under exceptional circumstances where:
- Services were not delivered as per the mutually agreed proposal or contract
- A significant deviation from documented project scope has occurred
- The company is unable to fulfill agreed deliverables for valid operational reasons
All refund requests must:
- Be submitted in writing via official communication channels
- Be raised within 7 days from service delivery or milestone completion
- Include supporting documentation explaining the concern
Requests received beyond this timeframe may not qualify for review.
All decisions regarding refunds are subject to internal evaluation, and Jaiton Technologies Pvt Ltd reserves the sole right to approve or deny any request.
2. NON-REFUNDABLE SERVICES
The following services are strictly non-refundable once initiated, executed, or delivered:
- Custom software development projects
- Website design and development services after project commencement
- UI/UX design work once drafts are shared
- Digital marketing campaigns once activated
- SEO services after implementation begins
- Paid consultations and strategic advisory sessions
Additionally, the following are non-refundable under any circumstances:
- Domain registrations
- Web hosting services
- Third-party tools, plugins, or software licenses
- Subscription-based services purchased on behalf of the client
- Advance booking or resource allocation fees
These payments cover time, labor, and third-party commitments that cannot be reversed.
3. PROJECT CANCELLATION POLICY
Before Project Initiation:
If a cancellation request is submitted and approved before work begins:
- A partial refund may be granted
- Administrative, planning, and processing charges will be deducted
After Project Commencement:
If a project is cancelled after work has started:
- Charges will apply proportionate to the completed work
- Non-refundable components will be excluded from refund consideration
- A detailed work report may be provided upon request
4. REFUND PROCESSING TIMELINE
Once a refund request is approved:
- Refunds will be processed via the original payment method
- Processing time depends on the payment gateway or banking institution
- Duration may vary based on financial provider policies
Jaiton Technologies Pvt Ltd is not responsible for delays caused by:
- Banks
- Payment gateways
- Credit card providers
- Third-party financial intermediaries
5. POLICY AMENDMENTS
Jaiton Technologies Pvt Ltd reserves the right to revise, update, or modify this Refund Policy at any time without prior notification.
Updated policies become effective immediately upon publication on the website.
Continued use of our services after policy revisions constitutes acceptance of the updated terms.
